Comments on: A week of bad (or UK) customer service http://www.flog.co.nz/journal/a-week-of-bad-or-uk-customer-service/ Web super-hero in training Fri, 01 Apr 2011 12:31:13 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Rob W http://www.flog.co.nz/journal/a-week-of-bad-or-uk-customer-service/#comment-61503 Rob W Wed, 13 Aug 2008 14:36:30 +0000 http://www.flog.co.nz/?p=85#comment-61503 That's not standard UK customer service, that's just the telecoms industry. I used to work for BT (as part of the Wholesale team working with big mobile operators) and I can tell you that from inside the whole thing looks like it's held together with a few bits of old string. I'm not surprised either at your problems with Phones4U. Next time I'd recommend going straight to 3 and cutting out the frankly disinterested 3rd party. I'm a very happy 3 and NTL Telewest Business (basically Virgin Media, but better service) customer. I wouldn't trust BT to provide a dial-up connection, let alone broadband! That’s not standard UK customer service, that’s just the telecoms industry. I used to work for BT (as part of the Wholesale team working with big mobile operators) and I can tell you that from inside the whole thing looks like it’s held together with a few bits of old string.

I’m not surprised either at your problems with Phones4U. Next time I’d recommend going straight to 3 and cutting out the frankly disinterested 3rd party.

I’m a very happy 3 and NTL Telewest Business (basically Virgin Media, but better service) customer. I wouldn’t trust BT to provide a dial-up connection, let alone broadband!

]]> By: Nic Wise http://www.flog.co.nz/journal/a-week-of-bad-or-uk-customer-service/#comment-59635 Nic Wise Wed, 09 Jul 2008 14:04:24 +0000 http://www.flog.co.nz/?p=85#comment-59635 We moved house - accross London - 9 weeks ago. I called BT 2 weeks before to get the move sorted. I got the line, finally, installed on monday, and the DSL will be next tuesday. Expect slow. It took 6 weeks when we get here to get a phone line. And their ex-CEO is now CEO of telecom. BT sucks. BADLY. Get Virgin Cable if you can. Tho their customer service isn't much better, the internet connection IS better. We moved house – accross London – 9 weeks ago. I called BT 2 weeks before to get the move sorted. I got the line, finally, installed on monday, and the DSL will be next tuesday.

Expect slow. It took 6 weeks when we get here to get a phone line. And their ex-CEO is now CEO of telecom.

BT sucks. BADLY. Get Virgin Cable if you can. Tho their customer service isn’t much better, the internet connection IS better.

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